Student Refunds

WilmU partners with Chase Concourse (J.P. Morgan Chase) to issue refund payments for financial aid or other purposes.

Most refunds due to students will use this method, including:

• Financial Aid refunds (see Financial Aid refund policy)
• Tuition refunds (from dropping or modifying your courses)
• Any other money due to you from WilmU

How Do I Receive My Refund?

• When you are due a refund from Wilmington University, you will receive an email to your WilmU student email address from J.P. Morgan Chase ( donotreply@jpmorgan.com) with the Subject: “You Have Received a Payment From Wilmington University.
• The email will have payment details with a link to register and accept your refund payment.
• You cannot create an account for Concourse without first receiving the email.

Registering With the J.P. Morgan Portal

The first time you receive an email notification for a refund due to you, you must register with the J.P. Morgan portal and complete your profile.

1. Select Register and Accept link on the email you received from J.P. Morgan Chase (donotreply@jpmorgan.com).
2. When asked for your email address and name, you must use your @my.wilmu.edu email address and your name as it appears on your student record.
3. When asked, enter your own mobile phone number. This phone number is required and will be used to verify your login (multi-factor authentication or MFA).
4. When prompted, enter the verification code you were sent via email or text message.
5. Complete your registration by creating a secure password. This password is not the same as your MyWilmU account password.
6. Select Agree & Complete Registration, then Accept Payment (continue below)

Accepting Your Refund Payment

You must first register your J.P. Morgan portal account (above) before following these procedures.

1. After logging in to the J.P. Morgan portal, select Accept Payment, then select Continue.
   
2. Select Add U.S. Bank Account.
3. Add your bank account information, then select Continue.
4. Authorize the payment, then select Submit.
5. You will receive a confirmation page as well as an email confirmation that your payment was completed.

Refund of Credit Balances

A refundable credit balance may occur on your WilmU student account because of overpayments; account adjustments; financial aid and loan payments. If the credit balance is a result of an overpayment made by check or electronic check, the refund will not be processed for at least ten business days to permit time for check to clear the bank.

• Should the credit balance result from a credit card payment, the credit card will be refunded up to the amount of the payment. Kindly contact the Payment Office to request a refund and to provide the credit card information, studentpayment@wilmu.edu or (877) 967-5464.
• Credit balances created by financial aid and loan payments are issued following the disbursement of financial aid each term. Please refer Transfer and Refund Dates below. If a refund check (paper check) is never cashed, Wilmington University must return the funds to the Department of Education within 240 days of the original refund issue date. If funds are returned, WilmU is unable to reissue the Title IV funds returned.
• Credit balances created by wire transfers (Domestic or International) are subject to return to the originating bank.

Transfer and Refund Dates

About First Funds Transfer Dates

Authorized financial aid that is ready for transfer will appear on your student account in MyWilmU (Student Billing and Financial Aid) within the applicable term. Financial aid awards considered “ready for transfer” have been awarded and accepted via MyWilmU.

About Earliest Possible Refund Dates

Financial aid funds will NOT be refunded earlier than the dates referenced above. Refunds are issued up to 14 days after financial aid funds are released, also known as disbursed, to your student billing account.