Technology Resources

Personal Device & Remote Access Policy

This policy advises users on the limitations of support for personal laptops and devices and the terms and conditions under which Wilmington University Technology Support is authorized to access a computer remotely to provide technical assistance. This policy applies to users who request technical support with Wilmington University technology services, systems, or software on a personal device not owned by Wilmington University.

Personal Device Liability

Scope of Support

Technology Support will assist with issues related to university-specific services, including:

  • Access to university accounts
  • Connectivity to the university's Wi-Fi network
  • Installation and troubleshooting of university-supported software
  • Access to university online resources and portals

Limitations of Support for Personal Devices

  • No Hardware Modifications: Technology Support will not perform any hardware repairs or modifications on personal laptops or devices.
  • No Personal Software Support: Technology Support will not install, configure, or troubleshoot software that is not supported or provided by Wilmington University.
  • No Data Recovery Services: Technology Support will not offer data recovery services for personal devices. Users are responsible for backing up their own data.
  • No Operating System Modifications: Technology Support will not reinstall or upgrade operating systems on personal devices unless it is directly related to accessing university services.

Liability Disclaimer

Technology Support is not liable for any damage, data loss, or other issues that may arise from attempting to assist with personal devices. Users are encouraged to seek professional assistance (e.g., computer repair services such as the Geek Squad) for any issues outside the scope of university-specific services.

Remote Access

Consent to Remote Access

  • By requesting technical support that requires remote access, users grant Wilmington University Technology Support explicit permission to access their computer systems remotely.
  • Remote access will be conducted using secure and approved remote support software.

Scope of Access

  • Technology Support will only access the computer systems necessary to diagnose and resolve the reported issue. 
  • Technology Support is not authorized to remote into a device owned by another organization or entity.
  • Users must be present and actively participating during the remote session.

Data Privacy and Security

  • All remote sessions will be conducted in compliance with Wilmington University's data privacy and security policies.
  • Technology Support will not access, modify, or disclose any personal or sensitive information.

Session Recording

  • Remote support sessions are not recorded.

Termination of Access

  • Users have the right to terminate the remote access session at any time.
  • Technology Support will immediately cease all remote activities upon termination of the session by the user or at the completion of the remote session after resolution.

Liability Disclaimer

Wilmington University is not responsible for any data loss or system issues that may occur during or after the remote support session.

Acceptance of Terms

By requesting technical support, users acknowledge and accept the terms and conditions outlined in this policy. Technology Support employees acknowledge and accept the limitations and disclaimers outlined in this policy.